What the service includes
Messenger bots
Telegram and WhatsApp bots with menus, forms and payments. Customers reach your company where they're used to communicating.
Support bots
They answer frequently asked questions and hand complex inquiries to an operator along with the chat history. Support is available around the clock.
Requests and bookings
Service bookings, reservations and requests right in the chat. The bot checks availability and sends reminders.
CRM and 1C integration
Requests, customers and statuses are automatically passed to CRM, 1C and accounting systems. Managers don't need to transfer data manually.
Routine operations automation
Approvals, reports, notifications and data exchange between systems. We eliminate repetitive manual tasks for your staff.
LLM-based AI assistants
Assistants that answer questions from your knowledge base and help process inquiries. We configure guardrails and handoff to a human.
What it looks like for the customer
A sample conversation with a service company's Telegram bot. The customer books a service in a couple of messages, and the request appears in CRM right away.
Requests and bookings
The bot collects customer details, offers available slots and sends the request to CRM.
Support and FAQ
Answers common questions and brings in an operator when human help is needed.
Order statuses and notifications
Keeps customers informed about status changes, delivery and payment without calls to a manager.
Internal automation for employees
Requests, approvals and reports for your team right in the messenger.
What you get
- A working bot in Telegram, WhatsApp or another channel
- An admin panel for managing scenarios, messages and broadcasts
- Configured integrations with CRM, 1C and other systems
- Source code and rights to it as set out in the contract
- Documentation and instructions for staff
- Post-launch support and scenario development
Technologies
Bots and automation
Bots and automation solutions we have developed for customer communication and internal processes.
Engagement models
Fixed price based on specifications
Best when the bot's scenarios and integrations can be defined upfront.
We fix the scenarios, channels and integrations. We develop according to the agreed plan and deliver the result after testing on real conversations.
Estimate the projectTime & Material
Best when scenarios are refined along the way and based on customer feedback.
We work in iterations, and you pay for the time actually spent. We launch basic scenarios and develop the bot based on real inquiries.
Estimate the projectDedicated team
Best for companies with many processes to automate.
We assemble a team of developers and an analyst who automate your company's processes step by step. The team works within your processes and tools.
Estimate the projectFrequently asked questions
Which messengers can the bot work in?
Can the bot be connected to our CRM or 1C?
Can AI be used in the bot?
What if the bot doesn't understand a customer?
Can you automate more than customer communication?
How is customer data protected?
Let's discuss your bot
Tell us which inquiries or processes you want to automate — we'll suggest scenarios, channels and integrations.
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